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More than a Smile! – Hospitality Training

The Lynchburg Regional Convention & Visitors Bureau presents:

More Than a Smile!
A Motivational Workshop for anyone in the Hospitality, Tourism, and Customer Service Industry
Wednesday, March 25, 2015      9:00 – 11:30am or 1:00 – 3:30pm
Holiday Inn Downtown      601 Main Street, Downtown Lynchburg – parking next door

Facilitated by: Lynne Lochen, Customer Service Consultant and CVB Professional
Brief presentation by Ernie Price, of the Appomattox Court House NHP regarding this April’s Sesquicentennial events

Training Focus: How to provide exceptional customer service through real-life experiences and relevant examples encouraging participants to go above and beyond in making people feel welcome and valued.

  • What is exceptional customer service and why is it important
  • What does success look like
  • What tools and techniques provide the best service

Who Should Attend: Local and Regional Visitor Centers, Hotel Employees, Attraction/Museum Staff, Transportation Employees, Front-line Restaurant Staff, College and University Welcome Centers, City/County Employees, and Anyone who has contact with visitors who wants to update their customer relationship skills

About Lynne Lochen: Lynne received her undergraduate and graduate education from Florida State University and has worked in the fields of hospitality and education for over 35 years. She began her career in hospitality with the Colonial Williamsburg Foundation and went on to serve as Director of Convention & Visitor services for Norfolk where she developed a customer service training program for front-line employees including taxi drivers, bus drivers, and hotel/attraction workers.  She served as the tourism director for Portsmouth and Orange County before becoming a tourism development specialist for the Virginia Tourism Corporation (VTC). Now retired from VTC, she travels Virginia speaking on customer service and tourism marketing.

To Register for Morning Session: Please visit www.MorethanaSmileAM.eventbrite.com

To Register for Afternoon Session: Please visit www.MorethanaSmilePM.eventbrite.com

or contact Vivian Layne at tourism@lynchburgva.gov / (434) 485-7299

** Cancellations must be made at least one working day before the event.  Please note that if you do not cancel in advance or attend, you are responsible for a $15 no show fee.  Call (434) 485-7299 to cancel, emailed cancellations will not be accepted.  Substitutions may be made at any time.

Please Register by March 20, 2015

A special thank you to the Holiday Inn Downtown for use of their meeting space

Archive Press


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